Terms of service

What you are buying

A personalised digital video, made for one child, delivered as a Full HD MP4 file by email and download link. There is no physical product and nothing is shipped.

Immediate delivery and the right to cancel

Production starts as soon as your order is paid, because you are paying for speed. By completing the order you ask us to begin immediately and you accept that you lose the right to cancel once the video has been made and delivered. This is the standard rule for digital content in the EU and the UK.

What you must give us

The child's first name, their age, and anything else you want included. You are responsible for the accuracy of what you enter and for having permission to use any photo you upload. Do not upload photos of children you are not responsible for.

What we will not include

We do not produce videos containing offensive, hateful, sexual, threatening or otherwise inappropriate content. If your message falls into that category we contact you and, if it cannot be resolved, we refund you in full.

Delivery times

Standard delivery is within 48 hours of payment. Priority is within 24 hours. Lightning is within 1 hour. Times run from when payment clears. If we miss the deadline you paid for, the speed fee is refunded automatically and you keep the video.

Corrections

If the name, pronunciation or any detail is wrong, tell us and we remake the video at no charge, as many times as needed.

Your use of the video

The video is licensed to you for personal, family use: watching, keeping and sharing with family and friends. You may not resell it, use it commercially, or upload it as your own content.

Our rights

All characters, music, artwork and voices used in our videos are used under licence or are our own. Nothing in this agreement transfers those rights to you.

Liability

Our liability is limited to the amount you paid for the order.

Contact

Questions go to the address on our Contact page.