Refund policy

Before production

If you change your mind before we have started making the video, contact us and we refund you in full.

After delivery

Each video is made for one child and cannot be resold, so we do not refund a finished video for change of mind. What we do instead:

• Something wrong in the video? Tell us and we remake it at no charge, as many times as it takes.
• Late? If we miss the delivery speed you paid for, the extra fee is refunded automatically. You do not have to ask, and you keep the video.
• Never arrived? Check your spam folder, then contact us. If we cannot deliver, you get a full refund.

Duplicate orders

Ordered the same video twice by mistake? Tell us and we refund the duplicate.

How to reach us

Use the address on our Contact page. We answer every message within 24 hours.